Your Satisfaction is Our Priority.
At Anna Jewelry Box, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and exchanges policy.
Returns:
- You may return unworn and undamaged jewelry within 30 days of the delivery date for a full refund.
- To initiate a return, please contact us at contact@annajewelrybox.com with your order number and reason for the return.
- Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
- Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.
Exchanges:
- If you would like to exchange your jewelry for a different item, please contact us at contact@annajewelrybox.com within 30 days of the delivery date.
- Exchanges are subject to product availability.
- The same rules concerning unworn and undamaged jewelry apply to exchanges.
- Customer is responsible for return shipping, and the new shipping of the exchanged item.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at contact@annajewelrybox.com with photos of the damage.
- We will gladly replace the item or issue a full refund.
Non-Returnable Items:
- Earrings (for hygiene reasons)
- Customized or personalized jewelry
Return Address:
- Please contact us for the return address.
